Frequently Asked Questions
Everything you need to know to keep your pace and hit your goals.
How do I know which running shoe is right for my gait?
We recommend checking our online Fit Finder tool or visiting us in-store for a professional gait analysis. Generally, neutral runners require cushioned shoes, while those who overpronate should look at our 'Stability' or 'Motion Control' categories.
What is your return policy on worn running shoes?
We offer a 30-day 'Run Confident' guarantee. If your shoes aren't performing as expected after a few test runs, you can return them for a full refund or exchange, even if they've been worn outside.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear before race day.
Do you offer group discounts for running clubs?
Yes! We love supporting the local running community. Please contact our support team with your club's details to receive a unique discount code for your members.
How often should I replace my running shoes?
Most high-quality running shoes should be replaced every 300 to 500 miles, depending on your running surface, weight, and stride mechanics.
Are your hydration vests and electronics covered by a warranty?
All electronics and technical gear sold at Strides are covered by a one-year manufacturer's warranty against defects in materials and workmanship.